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Policy library · E.06

Email and Communications Policy

Your organization sets standards for professional email, messaging, and collaboration tools to ensure security, records retention, and appropriate conduct

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Included in your download

  • Use [Organization Name]-approved email and messaging platforms for business…
  • Apply email authentication (SPF, DKIM, DMARC) and anti-phishing filtering on inbound…
  • Mark external emails with banners warning users about impersonation risk.
  • Prohibit sending confidential data to personal email accounts.
  • Retain business records per Records Management Policy with legal hold overrides.

+ 5 more requirement themes · 10 total controls · ~925 words

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Pre-purchase preview · E.06

Email and Communications Policy

Your organization sets standards for professional email, messaging, and collaboration tools to ensure security, records retention, and appropriate conduct

Full policy text unlocks after purchase

Who this is for

Built for corporate email, Slack/Teams, SMS for business, video conferencing, and archival of business communications.

Requirements

10

Approx. length

~925 words

Appendices

3

Document structure included

Every section below is included in your download, summaries only shown here, not the policy text.

  • Document control

    Owner, version, review cycle, and approval fields ready to customize.

  • 1

    Purpose

    Why this policy exists and the outcomes it supports.

  • 2

    Scope

    Who and what systems, locations, and activities are in scope.

  • 3

    Definitions

    Key terms defined in a table for consistent interpretation.

  • 4

    Roles and responsibilities

    Accountability for executives, owners, managers, staff, and IT.

  • 5

    Policy requirements

    Numbered, audit-ready controls you can adopt or tailor.

  • 6–8

    Exceptions, monitoring, enforcement

    Exception process, review cadence, and consequences of non-compliance.

  • 9–10

    Regional compliance and framework mapping

    US, EU, and global obligations plus mapped control themes.

  • A–C

    Appendices

    Customization notes, document history, and approval signatures.

Topics covered

Requirement themes addressed, not the verbatim policy language.

  • Use [Organization Name]-approved email and messaging platforms for business…
  • Apply email authentication (SPF, DKIM, DMARC) and anti-phishing filtering on inbound…
  • Mark external emails with banners warning users about impersonation risk.
  • Prohibit sending confidential data to personal email accounts.
  • Retain business records per Records Management Policy with legal hold overrides.
  • Do not auto-forward corporate mail to external addresses without approval.
  • Use encryption or secure file transfer for sensitive attachments.
  • Report phishing and business email compromise attempts to IT Security immediately.
  • Professional tone required
  • Video meetings with sensitive topics use waiting rooms and access controls.

Definitions included

  • IT Asset
  • User
  • Business Record
  • Phishing

Framework alignment

ISO 27001 A.8.23SOC 2 CC6.7SEC 17a-4 / FINRA (regulated communications,…GDPR

Regional coverage

  • United States — CISA guidance
  • European Union — Cyber Resilience Act
  • Global baseline — CIS Controls

Instant delivery after $14.50 purchase

  • Editable DOCX (Word)
  • Print-ready PDF
  • Markdown for PolicyOS workspace or your CMS

Placeholders such as organization name and effective date are included so you can customize via PolicyOS AI or manual editing before adoption.

Document excerpt

Policy Document

Email and Communications Policy

Document ID
E.06
Version
1.0 (library draft)
Status
Draft — customize before adoption
Classification
Internal
Domain
Technology & Device

Document Control

AttributeValue
Organization[Organization Name]
Document titleEmail and Communications Policy
Document IDE.06
Policy ownerIT Director
Effective date[Effective Date]

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